Terms of Service

By making a purchase on this website you are agreeing to our terms of service on this website missandmastermoments.com.au

Exchanges and Returns

In the event an item arrives and you are not satisfied, please contact Miss & Master Moments within 7 days from delivery so that we may resolve any issues. All returns must be unused, with swing tags attached and in original condition. We do not refund or exchange for change of mind. There are no returns or exchanges available on discounted and sale items. Should a product be faulty or if it has been damaged in transit we shall 

gladly replace or exchange it for another item (or like item) once we have assessed the damage, if there is no similar product a credit note will be issued. Please notify us of any damage within 2 days of your product delivery.

The customer is responsible for all costs incurred in returning parcels to Miss & Master Moments, and an additional charge may apply to return the exchanged item to the customer depending on the situation. If you choose to return an item please email us at missandmastermoments@gmail.com so that we can provide you with return details.

Cancellation and Alteration of Orders

The option to cancel an order after it has been placed is only possible if you email missandmastermoments@gmail.comwithin 30 minutes of ordering, otherwise the order will be processed and you will receive the delivery as per your order inthe checkout page.

Customer Feedback

We would love to hear from you! Use our Contact Us page to pass on your thoughts. 

Delivery

Once your order has been processed we dispatch orders within3 business days and your delivery time will depend on where in Australia you are located. An emailwith an update on your order will be sent prior to delivery. We ship only to Australian customers at a flat rate of $10, with the exception of heavy and large items over 3kg (if this is the case we will contact you prior to shipping). 

Payments

We accept Visa and MasterCard. All prices are listed in Australian Dollars ($AUD), taxes may be included. We will ship orders only once we have receipt of payment from the customer.

Copyright

This site and it’s contents, including social media posts, are subject to copyright.